Wonders Events - Privacy Policy

Effective Date: 12 June 2025

Last Updated: 07 July 2026

Wonders Events, a product of Wonders Global Solutions (Pty) Ltd ("we", "us", "our"), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, ticketing platform, event listing services, payment services, and related support services.

This Privacy Policy must be read together with our Terms of Use and any other applicable platform rules or policies. By using Wonders Events, creating an account, purchasing a ticket, listing an event, or engaging with our services, you agree to the processing of your personal information as described in this Privacy Policy.

1. Responsible Party

For purposes of the Protection of Personal Information Act, 4 of 2013 ("POPIA"), Wonders Global Solutions (Pty) Ltd is the responsible party for personal information processed through the Wonders Events platform, except where an event organiser independently determines how personal information is used for their own event-related purposes.

2. Information We Collect

We may collect and process the following types of personal information:

2.1 Account and Contact Information

• Name and surname;
• Email address;
• Phone number;
• Account login details;
• Organisation or company name, where applicable.

2.2 Booking and Event Information

• Tickets purchased;
• Events booked or attended;
• Booking reference numbers;
• Ticket type and quantity;
• Event preferences or special instructions submitted by you;
• Attendance, ticket validation, and check-in information.

2.3 Payment and Billing Information

• Payment status and transaction reference numbers;
• Billing details;
• Refund, chargeback, or payout information where applicable;
• Limited payment information required to process or verify transactions.

Full card or banking details may be processed directly by approved payment gateways or payment service providers. We do not intentionally store full card details on our platform.

2.4 Event Organiser Information

• Organiser name and contact details;
• Business or organisation information;
• Banking or payout details;
• Event listing information;
• Marketing material, logos, banners, and event descriptions;
• Communication records relating to listings, payouts, refunds, and support.

2.5 Technical and Usage Information

• IP address;
• Browser type and version;
• Device information;
• Operating system;
• Pages visited and actions taken on the platform;
• Cookies, analytics, and similar tracking information.

2.6 Support and Communication Information

• Messages sent to our support team;
• Email correspondence;
• Call or enquiry details;
• Complaint, refund, or dispute information.

3. How We Collect Personal Information

We collect personal information when you:

• Create or update an account;
• Purchase, download, or use a ticket;
• List or manage an event;
• Make or receive a payment through the platform;
• Contact us for support;
• Subscribe to updates or marketing communication;
• Use or browse our website;
• Interact with our social media pages or online campaigns.

4. How We Use Your Information

We use your personal information for the following purposes:

• Creating and managing user accounts;
• Processing ticket bookings and payments;
• Issuing digital or physical tickets;
• Sending booking confirmations, event updates, reminders, and important notices;
• Providing event organisers with information needed to manage attendance;
• Processing refunds, payouts, chargebacks, or payment queries;
• Supporting event listings and organiser administration;
• Providing customer support and responding to enquiries;
• Improving our website, services, security, and user experience;
• Detecting and preventing fraud, misuse, unlawful activity, or security incidents;
• Sending marketing communication, where permitted by law or where you have consented;
• Complying with legal, tax, accounting, regulatory, and reporting obligations.

5. Legal Basis for Processing

We process personal information only where we have a lawful basis to do so. Depending on the circumstances, we may process your information because:

• You have given consent;
• Processing is necessary to provide our services to you;
• Processing is necessary to perform or manage a contract;
• Processing is required by law;
• Processing is necessary to protect our legitimate business interests;
• Processing is necessary to prevent fraud, manage risk, or protect platform security.

6. Data Sharing

We do not sell your personal information. We only share personal information where necessary, lawful, and reasonably required for the operation of our platform and services.

We may share personal information with:

• Payment processors and payment gateways for secure payment processing;
• Event organisers or managers for the specific event you booked;
• Service providers who assist with hosting, email delivery, SMS delivery, platform support, analytics, courier services, ticket validation, or customer support;
• Marketing and advertising service providers, where permitted;
• Professional advisers, auditors, accountants, or legal representatives where required;
• Regulators, courts, law enforcement, or legal authorities where required by law;
• Other third parties where you have provided consent or where sharing is otherwise permitted by law.

7. Information Shared with Event Organisers

When you book or attend an event, we may share relevant booking and attendee information with the event organiser so that they can manage the event, verify tickets, communicate event updates, and fulfil their obligations to attendees.

Event organisers are required to handle personal information lawfully, securely, and only for legitimate event-related purposes. Event organisers must not sell, misuse, or unlawfully share attendee information obtained through our platform.

8. Payment Information

Payments may be processed by approved third-party payment gateways or payment service providers. These providers may collect and process payment information in accordance with their own security standards and privacy policies.

We may receive transaction confirmations, payment references, payment status updates, and related information required to complete bookings, manage refunds, resolve disputes, or process organiser payouts.

9. Marketing and Communications

We may use your contact details to send important service-related communication, such as booking confirmations, ticket information, event changes, cancellation notices, refund updates, security alerts, and account notices.

We may also send promotional communication, newsletters, event recommendations, or marketing updates where you have consented or where the law allows us to do so.

You may opt out of marketing communication at any time by using the unsubscribe option provided in the communication or by contacting us directly.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve website functionality, enhance your browsing experience, analyse platform usage, remember preferences, support security, and improve our services.

Cookies may be used for:

• Essential website functionality;
• Login and session management;
• Analytics and performance monitoring;
• Security and fraud prevention;
• Marketing, where applicable.

You may adjust your browser settings to block or delete cookies. However, some parts of the platform may not function properly if cookies are disabled.

11. Data Security

We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

These measures may include:

• Secure servers;
• SSL encryption;
• Access controls;
• Password protection;
• System monitoring;
• Data backup and recovery controls;
• Limiting access to authorised personnel and service providers.

While we take reasonable steps to protect personal information, no online platform can guarantee absolute security.

12. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, resolve disputes, comply with legal obligations, maintain business records, and enforce our agreements.

Where personal information is no longer required, we will take reasonable steps to delete, destroy, anonymise, or de-identify it, unless we are required or permitted by law to retain it.

13. Cross-Border Transfers

Some of our service providers, systems, or technology partners may process or store personal information outside South Africa. Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that appropriate safeguards are in place and that the transfer complies with POPIA.

14. Your Rights Under POPIA

You have the right to:

• Request access to your personal information;
• Request correction or updating of inaccurate, incomplete, or outdated information;
• Request deletion or destruction of personal information, where legally permitted;
• Object to certain processing of your personal information;
• Withdraw consent where processing is based on consent;
• Request that we restrict certain processing activities;
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

15. Children and Minors

Our platform is intended for users who are 18 years or older. We do not knowingly collect personal information from children without the required consent from a parent, guardian, or competent person, where such consent is required by law.

If we become aware that we have collected personal information from a child without the required consent, we will take reasonable steps to delete or restrict that information, unless we are legally permitted or required to retain it.

16. Data Breaches

If we become aware of a data breach involving personal information, we will take reasonable steps to investigate, contain, and address the breach. Where required by law, we will notify affected individuals and/or the Information Regulator.

17. Third-Party Websites and Services

Our website or platform may contain links to third-party websites, payment platforms, social media pages, event organiser websites, or other external services. We are not responsible for the privacy practices, security, or content of third-party websites or services. You should review their privacy policies before submitting personal information.

18. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

Continued use of the platform after updates are posted will be regarded as acceptance of the updated Privacy Policy.

19. Contact Us

If you have any questions, requests, complaints, or concerns regarding this Privacy Policy or how we process personal information, please contact us at:

Email: info@wondersevents.co.za
Support Email: support@wondersevent.co.za
Phone: (+27) 067 926 4980 / (+27) 064 168 2430
Website: www.wondersolutions.co.za

20. Information Regulator Contact Details

You may also contact the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.

Information Regulator of South Africa
Website: www.inforegulator.org.za
Email: complaints.IR@justice.gov.za